1. Clear furniture from your space so you can unpack and position your rug easily.
2. Move your folded rug to the center of the space and open it, repositioning it as desired.
3. Reposition the rug as needed.
4. Creases are normal and will disappear within a few days. Rolling the rug into a cylinder for 1-2 days will speed up crease removal.

Rug pads are highly recommended. They not only minimize wear and extend the life of your rug, but they make the rug feel softer underfoot. Particularly beneficial when used with rugs on hard floors, they create a luxurious experience when used beneath rugs on carpeted surfaces.

Why use a rug pad?

• Rug pads keep your rug in place
• Rug pads extend the life of your rug. They provide a physical buffer between your rug and the floor, preventing wear
• Rug pads add cushion and insulation, making a rug feel softer and cozier underfoot

At Jaipur Living, we take immense pride in the craftsmanship of our rugs, ensuring each one is a unique and high-quality piece. However, if you need to make a return, we offer a 30-day return policy from the date you receive your rug. The rug must be returned in its original condition and packaging (or equivalent).

Please note:

• Custom and one-of-a-kind rugs are final sale and cannot be returned.
• Rugs treated with our Stain Resistant Coating are final sale, except in cases of damage or quality defects.
• Swatches are final sale and yours to keep. You will receive a credit for the cost of your swatch purchase, up to $100, which can be applied towards a full-size rug purchase.

Return Process:

1. Send an email to support@jaipurliving.com with your order number and reason for return. Please include any relevant photos.
2. We will email you a prepaid return shipping label.
3. Print and attach the label to the original packaging and drop the rug off at the local carrier store listed on the label.
4. Once we receive and inspect the returned rug, we will issue a refund to your original form of payment, minus any applicable restocking fees.

Restocking Fees:

• A 15% restocking fee applies for oversized rugs (e.g., all rugs, ottomans, etc.).

For Returns from Hawaii, Alaska, or Puerto Rico:

• Customers are responsible for return shipping costs. Please contact support@jaipurliving.com for the return shipping address and further instructions.

Exceptions:
For hygienic reasons, we cannot accept returns on unsealed rug pads or pillow inserts unless there is a product defect. Photos may be required to process claims for these items.

—Loose fibers, known as sprouts, are common in handmade rugs and may be trimmed with scissors.
—As with all fine fibers, fading may occur over time, especially if your rug is placed in direct sunlight.

—Rotate your rug every six months to prevent uneven fading and wear.
—Moisture can damage fine rugs. Blot—don't rub—when spills occur.
—Vacuum regularly to remove surface dirt.
—When needed, have your rug professionally cleaned by experts skilled in the care of handmade rugs.

—Before vacuums, brooms were used to sweep fine rugs (and they still work well, especially on a rug's edges or fringe).

—Canister vacuums are ideal for the care of handcrafted rugs as their hand-held cleaning attachments use suction to clean without the help of a beater bar, or rotating brush, which may loosen the fibers of fine rugs.

—Should your vacuum have a bare floor setting, use that setting to raise the rotating brush as you care for your handmade rug, avoiding the rug's edges and fringe when possible.

The following is a general recommendation. Be sure to check any specific requirements for your rug before cleaning:
—Blot, don't rub, when spills occur and clean with a small amount of mild soap followed by a solution made from equal parts white vinegar and cold or lukewarm water.

—Do not use hot water or oxygen cleaners on your rug. Remove any remaining moisture with dry towels.
—For best results, we recommend periodic professional cleaning by an expert skilled in the care of handmade rugs.

Yes. The best way to be sure that you love the pattern and color is to order a swatch. Our generously-sized, 18"x18" swatches may be purchased by adding them to your cart in the same way you would order one of our rugs. Click on "Swatch" from any of our rug pages to add a swatch to your cart.

We do our best to make sure rug colors are represented accurately. However, there may be subtle variations in color due to the uniqueness of the natural fibers we use, or, if dyes are used, variations in dye lots.

Additionally, though we take care to ensure our photos match the actual color of our rugs as seen in natural daylight, lighting conditions in your home may differ. This is particularly the case with fibers that possess a natural sheen, which may look different in brighter lighting conditions.

For rugs with a higher pile, colors may appear more or less intense in different lighting conditions. Some general advice is that if you view a rug with the pile angled towards you, the rug will appear lighter. If you view a rug with the pile angled away from you, the colors will appear more saturated.

Finally, color variations may be the result of your screen's color, contrast, and brightness. We highly recommend you purchase a physical rug sample before making your final decision should you have any concern about matching your rug to other items in your room.

We are always happy to work with you to help you find the Jaipur Living rug of your dreams. Email us at support@jaipurliving.com and let us know how we can be of service.

Think about the impression you would like to create with the rug. Rugs shape a room's personality. They can complement or harmonize with an existing style (for example, a modern rug in a modern room) or can create statement-making contrast (for example, a traditional rug in a modern room).

A neutral rug can draw other elements of a room together while a strong design can add interest to a neutral space. Remember that texture can create as much of a statement as pattern.

The larger the space, the larger the rug should be. You may also want to consider layering rugs to add visual impact to larger spaces.

When trying to choose between a plush rug or one with a lower pile, consider how your room is used. On each rug page, you will find a section called "Special Features" that will tell you the type of traffic each Jaipur Living rug is designed to handle. High-traffic rooms call for high-traffic rugs. The plushest rugs are best in rooms with lighter traffic.